Customer Service Advisor
🌟 Customer Service Advisor
🏠Hybrid working: 1–2 days a week at our Central Support office in Toddington
đź’° Salary: ÂŁ26,500 + up to 10% bonus
⏰ Hours: 37.5 hours per week, Monday to Friday, 9am–5pm
Love helping people and turning a tricky situation into a positive one?
We’re looking for a Customer Service Advisor to join our team and be one of the voices of Moto.
No two days will be exactly the same. You’ll support customers across phone, email, social media and online reviews, helping with everything from everyday questions to more challenging situations.
It’s a role where you can genuinely make a difference to someone’s experience. You’ll listen, understand what’s happened, find the right solution and make sure every customer interaction leaves the best possible impression of Moto.
What we offer:
âś… Up to 10% annual bonus
âś… 25 days holiday plus bank holidays
âś… Up to 55% discount for you, your partner and your loved ones
âś… Enhanced maternity and paternity benefits, Pension, sick pay and life assurance
âś… Training and development, including opportunities for funded qualifications
âś… Career progression in a growing business
🌟Your responsibilities:
You’ll be at the heart of our customer experience, supporting people across a variety of channels and making sure they feel heard and looked after.
You’ll:
Respond to customer queries by phone, email, social media and online reviews
Take ownership of queries and work to find the right solution
Handle more challenging conversations with empathy and confidence
Work with teams across the business to resolve customer issues
Help protect and strengthen the Moto brand by delivering a brilliant customer experience
Adapt to new systems, processes and ways of working as we continue to develop
🎯 What you bring:
You don’t need to know everything on day one. What matters most is that you’re someone who genuinely enjoys helping people.
We’d love to hear from you if you have:
Previous experience in customer service, ideally within a contact centre or multi-channel environment
Great written and verbal communication skills
A positive, customer-first approach
Confidence dealing with different people and situations
Strong problem-solving skills and the ability to stay calm under pressure
Confidence using digital systems and technology
A willingness to learn, adapt and be part of a supportive team
đź’š Bring your whole self to Moto
At Moto, your unique talents are valued. We want to create a workplace where everyone feels welcome and has the opportunity to grow and succeed.
We also understand that flexibility matters. That's why we offer flexible working arrangements, including opportunities to adjust hours, work compressed schedules or follow a fixed working pattern where possible.
Ready to make a difference to thousands of customers and build your career with Moto?
📩 We’d love to hear from you. Apply today!
INDCS
- Department
- Customer Service Team
- Role
- Customer Service Advisor
- Location
- Central Support
- Remote status
- Hybrid
- Salary
- ÂŁ26,500/year
- Job Type
- Permanent
- Working Hours
- Full-time
- Closing Date
- 11 November, 2026
About Moto
Founded in 2001, We are the UK’s leader in motorway rest stops.
We have more than 70 locations throughout the country, with over 6,000 colleagues dedicated to customer satisfaction. We're one moto family, there are so many incredible brands to work with such as, WHSmith, Costa, KFC, Pret A Manger, Burger King and many more.
We’ve carved out a reputation for providing excellent customer service. We’re not perfect yet, but we strive to be. That’s why we have made it our mission to transform the UK’s rest stop experience.