• Champion Moto's Resolution Framework, helping managers resolve issues early and effectively.

• Manage a high-volume caseload of ER matters across multiple sites.

• Advise managers on disciplinaries, grievances, capability, conduct and probation cases.

• Support managers with investigations, hearings and outcome meetings.

• Promote informal resolution and early intervention to minimise escalation.

• Coach and develop managers to handle people issues confidently and consistently.

• Review Occupational Health reports and recommend appropriate next steps.

• Escalate complex or high-risk cases when required.

• Ensure compliance with company policy and UK employment law.

• Deliver training on the Resolution Framework, investigations, attendance and disciplinary processes.

• Monitor ER trends and identify opportunities for improvement.

• Support People compliance checks and governance activities.

What we're looking for

This role is heavily focused on Employee Relations and the successful candidate will be experienced in managing a varied, high-volume caseload while actively promoting Moto's Resolution Framework and informal resolution approach.

• Significant experience in an HR or People Advisor role with a strong ER focus

• Experience managing a high-volume ER caseload across multiple sites or business areas

• Confidence advising managers on a wide range of employee relations matters

• Strong working knowledge of UK employment law and HR best practice

• Experience supporting investigations, disciplinary hearings, absence management, probation reviews and grievance processes

• Excellent judgement, with the ability to assess risk and know when escalation is required

• Strong organisational skills and the ability to prioritise competing demands in a fast-moving environment

• The confidence to challenge constructively and influence managers at all levels

Why join Moto?

You'll be joining a supportive and collaborative People Team at an exciting time for the business. This is a fantastic opportunity for an ER specialist who enjoys solving problems, building manager capability and making a real impact on the colleague experience across one of the UK's leading motorway service operators.

If you're an experienced ER professional who enjoys managing a varied, high-volume caseload and partnering with leaders to find practical, people-focused solutions, we'd love to hear from you.